Customer Service Representative

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and escalate issues when necessary.
• Process orders, returns, and refunds as required.
• Maintain customer records and update account information.

Requirements:

• High school diploma or equivalent; additional certifications in customer service are a plus.
• Previous experience in customer service or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to work independently in a remote environment.