Call Center Agent

Key Responsibilities:

• Handle customer inquiries and provide accurate information.
• Resolve customer issues and escalate cases as needed.
• Maintain detailed call logs and update customer records.
• Follow call scripts and meet performance targets.
• Provide excellent customer service in a professional manner.

Requirements:

• High school diploma or equivalent.
• Prior experience in customer service or call center (preferred).
• Strong verbal communication and problem-solving skills.
• Ability to handle high call volumes and multitask.
• Basic computer skills and familiarity with CRM software.